Privacy and cookies policy

Updated May 25, 2018

CanariasLife appreciates your privacy and knows that you are responsible for protecting your information. This privacy statement explains what information we collect, why we do it and how we protect it. Here you will also find a summary of your rights and an explanation on how to practice them and how to contact CanariasLife.

However, this privacy policy does not apply to information collected by third parties who may create links or advertisements or access information in any other way from our website. The information collected by these third parties is subject to their privacy policies.

Who we are?

In this Privacy and Cookie Policy, “we” and “our” refer to CanariasLife-Paolo Agostiniani, based in Santa Cruz de Tenerife, Calderon de La Barca Street 6, Tenerife, Canary Islands, Spain. If you have general questions about our website, you want to update your communication preferences or change your information, visit the Contact section of this site to contact our customer service.

What information do we collect?

This section of our privacy policy describes the types of information collected by CanariasLife, either automatically or provided by you.

Information collected automatically:

  • Your IP address
  • The browser and the device you are using
  • Information obtained from applications that can be downloaded from our website
  • The date and time of your visit and the way you use our website and access its content
  • If you process an order, your purchase data and payment history

If you are a registered user of CanariasLife, we associate this information automatically collected with the other types of information we collect about you that are detailed below. Below we describe the uses we give to the information collected.

Information provided when you create an account:

  • First name
  • Contact information (such as your e-mail address, postal address and telephone numbers)
  • Password

If you provide additional personal information when you write a comment, we process this information based on the conditions of Reviews and Opinions. Remember that the comments you post on our website are public and that you should only add information that you think you publicly share.

You have the option of not providing personal information. Likewise, if you decide not to allow the installation of some cookies on your device, the operation of our website will be limited (you will find more information about cookies below).

Our website is not designed to be used by children under the age of 16. It is forbidden for minors of that age to create an account or provide their personal data in any other way.

Why do we collect this information?

We use the information we collect about you for:

  • place the order and provide the corresponding customer service
  • maintain, improve and manage our website
  • inform you about products and services that might interest you
  • provide offers in collaboration with associated brands
  • improve or personalize your Internet experience, our services and our communications with you
  • detect and avoid fraud
  • strengthen the security of our information networks and services
  • improve our understanding of how users use our website and determine the effectiveness of our advertising and promotional campaigns

Who has access to your information?

Access to information is restricted to employees who need to use the data, who are obliged to protect this information and ensure confidentiality.

We may transfer your information to countries outside the European Union and Switzerland, including the United States. When we transfer information outside the European Union or in Switzerland, the transfer is made on the basis of the contractual clauses an incorporating compliance with the standards referred to in Article 46 of Regulation (EU) 2016/679 of the Council and the European Parliament April 27, 2016 (the “GDPR”).

We may also provide the information we collect about you to other companies, which may process information on our behalf, including companies that work with us for:

  • Store and protect information
  • Process payments
  • Advertising activities, data analysis and fraud detection
  • Customer care

We may also share information as required or permitted by law, for example when we believe that such disclosure is likely to cooperate with an investigation into activities deemed illegal, to enforce our Terms of Use or to protect the rights or property of CanariasLife or others.

Finally, we can provide your data to one or more third parties in the case of mergers, acquisitions or corporate reorganizations that affect us.

How long will we keep your information?

We retain your information only for the time necessary to perform the function for which it was provided or to comply with the law.

What are your rights to access and control the use of your information?

You have the right to

  • Access your personal data
  • Unsubscribe from marketing communications or withdraw the consent you have provided
  • Request a copy of the personal information we are processing
  • Correct any errors that contain your personal information
  • Delete your personal information (or modify it so as not to be identified) or limit the uses we provide to your information; these cases can only be given in specific circumstances established by law
  • Submit a complaint to the data protection authorities

How can you exercise these rights?

You can contact customer service to exercise one of the rights described. To do this, go to the Contact us section of this web page.

You can also exercise some of these rights yourself: go to My Account, select “Account Update” and update your personal information and preferences.

Finally, you can also send your request in writing to CanariasLife-Paolo Agostiniani, Calle Calderon de la Barca 6, 38005 Santa Cruz de Tenerife, Canary Islands, Spain. Do not forget to include your name, email address, postal address and telephone number or phone number and your specific request. Even if you decide to remove yourself from our contact lists, we may still contact you by email, telephone or mail regarding your orders, your account or other administrative reasons.

What do we do to protect your information?

We have physical, electronic and procedural safeguards designed to help us protect your personal information. For example, we use SSL (Secure Connection Layer) technology to encrypt your credit card information. When you open an account in CanariasLife, you create a password that protects your account information. Make sure your password is safe and keep it away from other people. You can change your password as often as you wish, log in to my account and select “Account update”.

What are cookies and why do we use them on our website?

Cookies are small data files that often include a unique identifier that is sent and stored on the device when you visit certain Web pages. Cookies are useful because allow a website to recognize the user’s device. Like most Web pages, we use cookies that, among other things, allow you to navigate from one page to another efficiently, remember your preferences and improve your overall experience on the page. They also ensure that the ads displayed on the Internet are more relevant and interesting.

In order for your experience on our site to be positive and you can take advantage of all online and personalized purchase options, your computer, tablet or mobile device (“device”) must accept cookies.

If you do not accept cookies, some features of our website will not work. However, if you wish to check or delete cookies from our website or from any other page, consult the section on how to manage cookies.

What kind of cookies do we use on our website?

On our website we use the following types of cookies:

Strictly necessary cookies

These cookies offer the services you have specifically requested on our website and are essential to allow you to browse our website and use its functions, such as payments.

Performance cookies

These cookies collect anonymous information on the pages visited. They collect information about how visitors use the website or, for example, which pages they visit most often and receive error messages from those pages. They do not collect information that identifies you and are used only to improve page performance.

Functionality cookies

These cookies our site remind us of the choices you make (such as the user name, language or region) and provide a more personalized and more personalized content. They can also be used to remember changes to text size, fonts, and other Web page elements that can be customized.

Advertising cookies

These cookies are used to show the most relevant and interesting ads. They are also used to limit the number of times an advertising campaign is shown and to measure its effectiveness. Generally, these cookies come from third parties.

Third-party cookies

When using our website, you may see content offered by a company other than CanariasLife. In addition, if you “share” CanariasLife content with friends through social networks, such as Facebook or Twitter, you may receive cookies from these networks.

CanariasLife does not have access to or control over cookies used by other companies. We advise you to consult the third-party web pages to get more information about cookies and how to manage them.

How can you manage which cookies are installed on your device?

Cookies allow you to take advantage of some of the essential features of our website. That’s why we advise you to leave them activated. Please note that if you disable or delete certain cookies, our website will not work properly.

From the menu? In the menu bar of most browsers, you will find how to enable or prevent the browser from accepting new cookies, how to have the browser warn you each time you receive a new cookie and how to disable cookies. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on settings or by visiting the manufacturer’s website.

If you want to delete cookies created when you have shared CanariasLife content on social networks like Facebook or Twitter, we suggest you consult the websites of these third parties for more information about their cookies and how to manage them.

If you want to know more about third-party cookies and delete them, visit www.allaboutcookies.org and www.youronlinechoices.eu.

Changes to this Privacy and Cookie Policy

CanariasLife may review this Privacy Policy and cookies when it is deemed appropriate. In this case, we will publish the new Privacy and Cookie Policy on our website. We reserve the right to change this policy at any time, so we advise you to consult it frequently.

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